Shipping Policy
Delivery Commitment
At The Sacred Loom, every piece is handcrafted and packed with care. Our team works closely with artisans and logistics partners to ensure your order reaches you safely and on time.
Processing Time
- All ready‑in‑stock items are dispatched within 2-3 business days after order confirmation.
- Made‑to‑order products may require additional 7–10 business days for printing, finishing, and quality checks.
Shipping Partners & Coverage
- We ship across India through trusted delivery partners such as Bluedart, Delhivery, and DTDC.
Shipping Charges
- Within India: We offer free shipping on all prepaid orders.
- COD Orders: May attract a nominal handling fee.
Order Tracking
Once your order is dispatched, a tracking link will be shared with you by email and/or WhatsApp. You can follow real‑time updates there until delivery.
Packaging
We pack every product in eco‑friendly, recyclable materials, ensuring your handblocked fabric stays safe and crease‑free. Each parcel is sealed securely before dispatch.
Delivery Timeline (Estimated)
| Region | Estimated Delivery Time* |
|---|---|
| Metro Cities | 4 – 7 business days |
| Tier‑2 & Tier‑3 Cities | 6 – 10 business days |
| Remote / Rural Areas | 10 – 14 business days |
In Case of Delivery Issues
If you experience any delay or receive a damaged package:
- Notify us within 24 hours of delivery at support@thesacredloom.com or via WhatsApp.
- Share your order number and unboxing photos for faster resolution.
We will coordinate with our courier partners to investigate and offer a prompt replacement or resolution.
We Care
Our goal is to make your shopping experience smooth and memorable. Every order supports skilled artisans who create with love — and we strive to deliver that same care to your doorstep.