Privacy Policy

Last updated: 27 April 2026

At The Sacred Loom, your privacy matters as much as the craftsmanship behind our fabrics. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from The Sacred Loom (“our website,” “we,” “us,” or “our”).

1. Information We Collect

We collect the following types of information to fulfill orders and improve your shopping experience:

a. Personal Information

When you place an order or register on our website, we may collect your:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Payment details (processed securely through approved payment gateways)

b. Non‑Personal Information

We automatically collect certain data via cookies and analytics tools, such as:

  • IP address
  • Browser type and operating system

  • Pages visited, time spent, and referring links

    This helps us enhance usability and website performance.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Communicate order updates, tracking, or customer support
  • Personalize your experience and recommend products you may like
  • Send occasional marketing updates or new collection announcements (only if you opt‑in)
  • Improve our website, products, and services

We never sell, rent, or trade your personal data.

3. Payment Security

All transactions are processed through trusted and secure payment gateways. We neither store nor have access to your complete credit/debit card details. These are handled directly by the payment processor in compliance with PCI‑DSS security standards.

4. Cookies

Our website uses cookies (small text files stored on your device) to:

  • Keep your cart and wishlist active
  • Understand user preferences and improve content
  • Measure traffic through analytics tools (such as Google Analytics)

You can disable cookies through your browser settings. However, parts of the site may not function optimally without them.

5. Data Sharing

Your data is shared only with:

  • Logistics and courier companies for order delivery
  • Payment gateway partners for secure transactions
  • Marketing and analytics partners (for aggregated, anonymous insights)

All partners adhere to strict confidentiality and data‑protection obligations.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purpose it was collected for, or
  • Comply with legal, accounting, or reporting requirements.

You may request deletion of your data by contacting us directly (see Section 10).

7. Third‑Party Links

Our site may include links to third‑party websites. We are not responsible for their privacy practices and encourage you to read their policies when you leave our site.

8. Your Rights

You have the right to:

  • Access, correct, or update your personal information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal data from our records

Please contact us for any such requests.

9. Protection of Minors

Our website and products are intended for users aged 18 years and above. We do not knowingly collect personal information from minors. If you believe a minor has shared any data, please inform us for prompt removal.

10. Contact Us

For any privacy‑related inquiries, corrections, or requests, please contact:

The Sacred Loom
Email: support@thesacredloom.com
Phone/WhatsApp: +91‑9217850335

11. Policy Updates

We may update this Privacy Policy from time to time to reflect legal or business changes. The updated version will always be posted on this page with a revised “Last Updated” date.

We Respect Your Trust

Your data, like our fabrics, is handled with care — responsibly, ethically, and with complete respect for your privacy.